Returns

What items are returnable?

• Within 14 days of receipt of your shipment
• In original condition
• Item has not been opened or used
• In the original packaging 

What items are non-refundable?

• Free gifts or promotional items 

Are there any charges for return?

• There is no charges for return
• Original shipping charges is non-refundable
• You are responsible for return shipping charges and tracking details has to be submitted once the return is sent

Shipping instructions

• Pack all the returned items, along with a print off of your confirmation of purchase email securely in a box. You can use the box the items arrived in or another box if you prefer.
• Go to local post office, or another courier, to ship the package. Return address for the package:

KOTTAKKAL
332 Springtown Rd.
New Paltz, NY, 12561

• Send the return tracking details to the Support Team at contact@kottakkal.shop for tracking the package.
• You will receive an email as soon as we received your items, and when a refund is issued.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.